Frequently asked questions
What does a full wedding planner actually do?
A full wedding planner handles every stage of your wedding journey — from the very beginning right through to the final toast. This includes venue sourcing, supplier coordination, budgeting, styling support, timelines, guest management, and on-the-day coordination. I’m here to make the process smooth, stress-free, and enjoyable, while making sure your vision is brought to life beautifully.
How far in advance should we book you?
Ideally, couples book full planning around 12–18 months before their wedding date. That said, I’ve supported weddings on shorter timelines too, so don’t hesitate to get in touch — if I have availability, we’ll make it work.
We’ve already booked some suppliers — can we still book full planning?
Absolutely. Full planning is flexible and can begin at any stage. If you’ve already secured a few suppliers, I’ll pick up from where you are and ensure everything else is planned, managed, and communicated seamlessly.
Do you charge a percentage of the wedding budget or a flat fee?
I offer flat-fee pricing for transparency and peace of mind. That way, you know exactly what to expect from the beginning. Custom quotes are available depending on the size, location, and complexity of your wedding.
Will you be there on the wedding day?
Yes — and not just there, but fully present and managing everything behind the scenes. I’ll be the main point of contact for suppliers, handle the schedule, and make sure everything runs to plan so you can relax and soak in every moment.
Do you work with specific suppliers or venues?
I have a list of talented suppliers, but I’m always open to working with new professionals who align with your style and values. My focus is on creating a wedding that feels right for you, not fitting into a fixed list.
How do we get started?
Simple — get in touch via my [contact form] or email. We’ll arrange a free initial consultation to get to know each other, talk through your ideas, and see if we’re a good fit. No pressure, just a friendly chat.
How do I secure you for my date?
To secure our services for your event date, please confirm your booking as soon as possible since we do not hold dates. Once you've decided to proceed, we'll send you a booking confirmation that details everything you've ordered, alongside our terms and condition. You'll also receive payment details for a £100 non-refundable deposit, which will be deducted from the total cost. Once the booking fee is received, your date is secured, and you can relax, knowing your décor is taken care of.
Do I need to set up my décor and hire items myself?
No, you don’t need to worry about setting up anything. We will prepare, deliver, and set up everything for you on pre-agreed date. Our goal is to make the process as easy as possible so you can relax and enjoy your special day.
What are delivery and collection charges?
Delivery and collection charges are quoted on an individual basis, based on the location postcode. The delivery charge covers two journeys - one journey to deliver and one journey to collect everything after your event. As a guide:
Free delivery, set up and collection available within miles 20 miles of Plymouth area.
Totnes and Dartmouth area £20 delivery charge
Torbay and Exeter £40 delivery charge
Can I add items to my order?
Yes, you can add items to your order. If you wish to include additional items, please let us know at the earliest opportunity. This allows us to check availability and ensure we can fulfill your requests on time.
Can I remove items from my order?
We understand that guest numbers can fluctuate or that you may no longer require certain items for your celebration. If you find it necessary to reduce your order, we can accommodate adjustments up to 10% of the total order. To ensure a smooth process, please inform us as soon as possible if you wish to make changes.
When do I pay the final balance?
Your final balance will be due four weeks before your wedding. We will email you the paperwork and final balance details five weeks before your event. Please note that once your final balance is paid, no further changes to your order will be possible. Along with your final balance, a breakage deposit of £50 will be required. This will be refunded in full within five days after your wedding, provided everything is returned in good condition.
Do you require damage deposit?
We collect a refundable deposit of £50, which is due along with your final payment. This deposit covers any damaged, missing, or broken hire items.
We aim to return the damage deposit within 5 days of collecting the used items, provided nothing has been damaged and nothing is missing.
What happens on the set up day?
On the day of setup, we will require all linen on the tables ready for us to dress the tables. If you are using the same function room for both your ceremony and reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables or move items.
We are unable to un-stack or arrange chairs at your venue. This is something you will need to arrange with the venue prior to our arrival.
What kind of events do you supply to?
We supply mainly to weddings, however we can also supply to parties, bridal showers, baby showers, christenings, product launches, corporate events and photo shoots.
How do I add a new question & answer?
To add a new FAQ follow these steps:
1. Manage FAQs from your site dashboard or in the Editor
2. Add a new question & answer
3. Assign your FAQ to a category
4. Save and publish.
You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?
Yes. To add media follow these steps:
1. Manage FAQs from your site dashboard or in the Editor
2. Create a new FAQ or edit an existing one
3. From the answer text box click on the video, image or GIF icon
4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?
You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Q: How do I start the process of renting items from my event?
A: To begin, check if we are available on your event date by sending us an email with your date, venue, and a rough idea of the décor you'd like. You can explore our website to view our extensive collection of décor and hire items. Create a list of the items you’re interested in, and feel free to include any screenshots or inspiration from Facebook or Instagram. This will help us understand your vision and ensure we provide the best possible service.

