Securing Your Booking

• A £50.00 non-refundable deposit is required to secure your date. This will be deducted from your final balance.

• Your booking will only be confirmed once we receive:

  • The deposit payment

  • A sign Booking Form

  • Signed Terms & Conditions

 

 Final Balance & Set-Up Fees

• The remaining balance must be paid at least 4 weeks before your event.

• After full payment, refunds cannot be issued for unwanted items, though we may offer exchanges subject to stock availability.

 

Damage / Breakage Deposit

• When paying your final balance, we also require a refundable damage deposit of £50.00.

• This will be returned within 7 days after our items are collected and checked.

• If damage exceeds the deposit, we’ll send you an invoice for the extra cost, which must be paid within 30 days.

 

Cancellations

• If you cancel less than 4 weeks before your event, no refund will be given.

• All cancellations must be submitted in writing via email to info@mycreativeevent.co.uk.

•  If you don’t receive confirmation, please follow up to ensure we received your cancellation.

 

 

Amendments

• You can make changes to your booking until:

  • Full payment has been made, or up to 4 weeks before your event (if full payment is still pending).

• After full payment, changes are limited to adding available stock only.

 

 

Delivery Charges

Delivery and collection are quoted individually by location. Charges cover two journeys:

• Free delivery set up and collection within 20 miles of the Plymouth area

• As a guide over 20 miles of the Plymouth:

  • Totnes/Dartmouth – £20

  • Torbay/Exeter – £40

 

Responsibility for Hired Goods

• You are fully responsible for all hired items.

• We do not accept responsibility for items left with venues, hotels, or other third parties.

• Please ensure all guests, your bridal party, and venue staff know that our items are hired and must be treated with care.

 

Set-Up

• Please make sure tables and chairs are in place before we arrive.

• We do not un-stack or arrange chairs. This must be handled by your venue beforehand.

• If they aren’t ready, we may need to leave and return later, which could delay your event.

• If your ceremony and reception are in the same space, the venue must handle table setup after the ceremony—we cannot wait or return later.​

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Hours of Work

• Our standard working hours are 7am–4pm.

• Work required outside of these hours may incur an additional charge.

• Please check with your venue regarding their allowed setup and collection times before confirming your booking.

 

Collection & Packing

• After your event, items must be packed into the boxes they arrived in.

• Our team does not dismantle or strip down the venue. All décor must be removed from tables, chairs, etc., by you or your team before we collect.

 

Liability

• My Creative Event is not responsible for any injury or damage caused by hired items.