TERMS AND CONDITIONS
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BOOKING FORM INFORMATION
If you book our services you are agreeing to comply with and be bound by the following terms and conditions of hire.
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ACCEPTANCE OF CONDITIONS
The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.
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OWNERSHIP
All goods remain the property of My Creative Event, and the customer undertakes not to sell, offer to hire or pledge the hired items.
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BOOKING AND NON-REFUNDABLE BOOKING FEE
Once a booking has been agreed, My Creative Event will send a booking form to the client, which need to be sign and send back by the client to My Creative Event along with non-refundable booking deposit. Your items are not reserved for you until the non - refundable deposit has been received by us, at which point our agreement is binding. The remaining amount is due 4 weeks before the date of hire.
A £100 non-refundable Booking Fee is required to reserve your booking with us of which will be deducted on the final invoice. The client will receive payment details along with booking form for the non-refundable.
​PAYMENT
The full balance is due 4 weeks prior to your event date. Once the final balance has been paid, we cannot issue refunds on any items that are no longer required but can exchange items subject to stock availability. If full payment has not been made 4 weeks prior to the event, we reserve the right to invoice in full for loss of work.
We required a security deposit along with final payment.
SECURITY DEPOSIT
Before we can dress any event, we will require a security deposit of £50 along with final balance. This will be used as a security deposit for any missing/damaged items while they are out on hire. If anything were damaged or missing from the event, we will send invoice for replacement costs. If the items are returned back complete and undamaged we will refund you for the security deposit of £50 within 5 days.
CANCELLATION
Cancellation will result in the forfeit of the Booking Fee. Cancellation where full payment has been made and before the 4 week period, will result in an overall percentage lost.
Cancellation must be made in writing and sent via email to info@mycreativeevent.co.uk. We will write to you confirming the cancellation so please do contact us if you haven’t heard from us as we may not have received your email.
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AMENDMENTS
You are able make changes to your order up until; either where full payment has been made or 4 weeks before the event if payment has not been made. Once full payment has been made these items are assigned to you and your event. Items can be added on as long as they are in stock at any point.
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DELIVERY CHARGES
Delivery and collection charges are quoted on an individual basis, based on the location postcode. The delivery charge covers two journeys - one journey to deliver and one journey to collect everything after your event. As a guide:
Free delivery, set up and collection available within miles 20 miles of Plymouth area.
Totnes and Dartmouth area £20 delivery charge
Torbay and Exeter £40 delivery charge
DAY OF SETUP
On the day of setup, we will require all linen on the tables ready for us to dress the tables. If you are using the same function room for both your ceremony and reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables or move items.
We are unable to un-stack or arrange chairs at your venue. This is something you will need to arrange with the venue prior to our arrival.
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HOURS OF WORK
Should we be required to dress an event or collect out of hours (7am – 4pm) this may incur an additional charge. Please do check your Venues Terms and Conditions regarding Setup and Collection times prior to accepting our Terms and Conditions/Booking.